For owners of 5 to 20 person home-service companies
You didn’t start a shop to run the office.
But every missed call, stale estimate, late invoice, and half-finished follow-up still finds its way to you. You want a shop that keeps moving when you step away.
Works with the phones, inbox, and job software you already use.
“If I stop watching the office, something gets dropped.”What the owner is already thinking
The phone rings while everyone is already helping someone.
Quotes wait because the next fire always looks more urgent.
You paid to win the work. Then office drag gives it back.
You do not want “more AI.” You want clean handoffs, faster answers, and fewer things that require you.
What you have already tried
The work keeps coming back to you.
Hire another office person
A good hire helps. But one more person still inherits the same scattered work, tribal knowledge, and after-hours gaps.
More capacity. Same operating system.
Buy another app
The demo looks clean. Then your team gets one more login, one more inbox, and one more place that only works when someone remembers it.
More software. More swivel-chair work.
Patch it with a freelancer
You get a clever automation that works once. Nobody owns the whole handoff, monitors it, or fixes the edge cases after launch.
A project. Not an operation.
The real problem
Your team is not short on effort.
The repeatable work is simply positioned in the wrong place. It lives in someone’s head, inbox, or memory instead of in a system.
RevenueCalls and estimates cool off
The next responsive shop gets the job.
PayrollSkilled people chase routine work
Your best operators become human middleware.
HeadroomGrowth adds office load first
Every new truck creates more coordination.
The offer
Install a night shift into your office.
NightShift maps the repeatable work, builds the automations, connects them to your current tools, and stays responsible after go-live.
1
Map the work
We follow the handoffs from first call to final review and identify where work waits, repeats, or gets lost.
2
Build the system
We connect the tools you already use and automate one complete workflow, including the ugly edge cases.
3
Launch with control
Your team sees exactly what happens. You approve the rules. Humans only touch the exceptions.
First usable artifact
A blueprint your team can act on.
Within five business days of completed intake, you get a written map of the leaks, what each one costs, and the first system worth installing.
Operations blueprintExample output
After-hours calls
No owner after 5 PM
No owner after 5 PM
Build first
Estimate follow-up
Manual and inconsistent
Manual and inconsistent
High value
Review requests
Good intent, no trigger
Good intent, no trigger
Quick win
You keep the blueprint, whether or not NightShift installs the systems.
The longer-term change
The shop grows. The office does not have to grow with it.
Routine work moves automatically. Your team sees the decisions that need a person and nothing else.
Only exceptions reach a human
Proof from the field
Built inside a real plumbing company.
Not a lab demo. NightShift’s operating model was proven in Jon ONeill’s own shop.
AI dispatch agents book 10 jobs a day.
Zoom Drain operationsOperating proof from Jon’s plumbing company
3×
The shop could grow without hiring another human in the office.
No vague “strategy”
Here is the work.
Every install is a visible chain of triggers, decisions, actions, and human handoffs.
Missed-call recoveryExample workflow
- DetectCall reaches voicemail or lands after hours
- RespondCustomer gets an immediate, useful text
- CollectJob type, urgency, and service address
- RouteComplete context reaches the right person
Estimate follow-upExample workflow
- WatchOpen estimate passes its follow-up window
- SendCustomer gets a plain, specific check-in
- InterpretReply is sorted by intent and urgency
- EscalateA human sees only the decision needed
Implementation details
Connected, tested, owned.
Your current job softwareServiceTitan, Housecall Pro, Jobber, or the system you already run
Your business channelsPhone, text, email, web leads, and Google Business Profile
Approval rulesWhat runs automatically, what waits, and who decides
Edge-case testingDuplicates, bad data, angry replies, emergencies, and handoff failures
Go-live controlYou approve everything before customers ever see it
Ongoing careMonitoring, repairs, and a monthly ROI report
Fits your stack
Built to fit the software you already run.
From broad field-service platforms to trade-specific tools, NightShift works with or around the systems your shop uses today. No rip-and-replace, no new logins to learn.
Field service
Roofing
Pool service
Landscaping
Yardbook
YardbookAll company names and logos are the property of their respective owners. NightShift is not affiliated with, endorsed by, or sponsored by any of these companies.
Compare the cost
One hire. Or the system.
~$52k
per year
- 40 working hours a week
- Needs training and coverage
- Still inherits broken handoffs
$495
operations audit · $247.50 hold to start
- Finds and prices the 10% before an install
- The hold is reversed if we cannot prove it
- You keep the written blueprint either way
Remove the risk
Prove the leak before you fund the fix.
Start with the $495 Ops Audit. Authorize a $247.50 hold. If we cannot find 10% of your work week in automatable busywork, the hold is reversed and you keep the audit free.
Fair questions
Asked before every first audit.
The answers below repeat what is already in the fine print, in one place.
Is the $247.50 a charge?
No. It is a temporary authorization hold, not a charge. If we cannot find 10% of your work week in automatable busywork, the hold is reversed and you pay $0.
What counts toward the 10%?
Manual, repeatable office and field-support work a system could reasonably do: missed-call handling, estimate follow-up, review requests, inbox triage, bookkeeping prep, reconciliation, COI chasing, inventory reorders, maintenance scheduling, and similar.
What happens after I book?
Intake happens within 3 business days: a short call and about seven minutes of questions on your phone. Your written blueprint arrives within 5 business days of completed intake. You keep the blueprint whether or not you hire us to install anything.
Do I have to change my software?
No. NightShift builds around the tools you already use: ServiceTitan, Housecall Pro, Jobber, Workiz, and others. No rip-and-replace, no new logins to learn.
What kinds of shops is this for?
Owners of 5 to 20 person home-service companies: plumbing, HVAC, electrical, pest control, landscaping, roofing, and general contracting.
What does an install cost?
Installs are quoted from your blueprint, after the audit. The $7,500 install fee covers our implementation work only. The software subscriptions your systems run on (messaging, AI services, and similar) are billed separately by their providers.
What to tell the team“NightShift automates the back office, from scheduling and follow-up to bookkeeping, inventory, and project coordination.”
The next step
Show us where the office gets stuck.
Start with the $495 Ops Audit. Put $247.50 on hold. If Bolt cannot find 10% of your week in automatable busywork, the hold is reversed and you keep the audit free.
Temporary authorization, not a charge. Read the fine print.
Audit terms, plain English
- Price: $495 total, 50/50. $247.50 (50% down) is authorized as a temporary card hold at booking, captured only if the guarantee is met. The remaining $247.50 is charged only when we’ve proven you wrong and your blueprint is delivered.
- The guarantee: if we cannot identify automatable busywork equal to at least 10% of a standard 40-hour work week across your operation, the hold is reversed and you keep our audit free! You pay $0, and nothing further is charged.
- What counts: manual, repeatable office and field-support work a system could reasonably do: missed-call handling, estimate follow-up, review requests, inbox triage, bookkeeping prep, reconciliation, COI chasing, inventory reorders, maintenance scheduling, and similar.
- Timeline: intake within 3 business days of booking. Blueprint delivered within 5 business days of completed intake.
- Your blueprint is yours: whether or not you hire us to install anything, the written plan stays with you.
- Holds and charges: the $247.50 hold is released, never charged, if the guarantee triggers or you cancel before the intake call. Completing intake alone never converts the hold to a charge: it is captured only if we find your 10%.
Bigger shop with an obvious bleed and no patience for process? Tell Bolt: you can skip straight to an install, and we will credit the audit toward it.
Rather just talk first? Drop your details. Bolt reaches out, usually within a day.